e. info@hub-financial.co.uk
t. 01698 538 300

Privacy Policy

HUB FINANCIAL LTD - Privacy Policy

At HUB FINANCIAL, we care about our customers, and this care extends to protecting the security of your data. HUB FINANCIAL complies with Data Protection laws in the United Kingdom, and the EU General Data Protection Regulation. This document is important as it allows us to explain to you what Personal Data we collect, what we use it for and who we share it with, and the various rights you have in relation to Your Personal Data. 

Once you choose to provide us with information by which you can be identified, you can be assured that it will only be used in accordance with our privacy policy. 

Why do we collect your personal data? 

We collect personal information about you in order to: 

  • Allow us to provide suitable advice taking into account your personal circumstances, and to process your application for the advised mortgage or protection product. 
  • Review your mortgage and protection as part of an on-going client relationship with us as your adviser. 
  • Respond to complaints and case enquiries. 

Your personal information is required to enter into any contract you may undertake with us as your adviser for a mortgage or protection product, and for us to provide information on relevant products and services. Without this information, it would not be possible for us to provide these services. 

What personal information do we collect? 

The personal information we collect includes (but is not limited to): 

  • Your name & Date of Birth. 
  • Your Personal contact details (including address, e-mail and telephone number). 
  • Income & Employment Details. 
  • Financial Information (Bank Statements, Income & Expenditure details, Details on savings, debts such as loans and credit cards, other assets and employer & pension provisions). 
  • Credit history details – including details of any history of bankruptcy or county court judgements. 
  • Special categories of personal data such as medical history for protection products. 
  • Other related information to support your application and confirm your identity (such as UK residency status & retirement age). 
Gifted Deposit 

Where in receipt of a gifted deposit, we will be required to process personal data from the gift donor to verify the source of funds. This information will be limited to a gift letter, and three months bank statements to meet our Anti-Money Laundering policy obligations. Where you provide this information to us, you must only do so with the express consent of the data subject whose information you are providing to us. The information provided will be stored in line with our privacy policy, which is available to the data subject on request. 


How do we collect your personal data? 

We will collect and record Your Personal Data from a variety of sources, but mainly directly from you. You will usually provide information during the course of our initial meetings or conversations with you to establish your circumstances and needs and preferences in relation to mortgage and protection. 

We also receive information from third party sources such as our Estate & Letting Agency company, Clyde Property Ltd (T/A Clyde Property). They process data within the European Economic Area and we have a contract with them to protect your data privacy. Third parties also extend to solicitors, other estate agents and new home builders should you have consented for them to provide this information to us. 


Who do we disclose your personal information to? 

We disclose personal information to third parties such as lenders and protection product suppliers. We will only disclose what is necessary to conclude the mortgage and/or protection contracts, and the ongoing servicing of these contracts. 

To meet our Anti-Money Laundering regulations, we will complete Anti-Money Laundering checks. We will ask you to provide documentation to verify your identification and address verification. This will also involve checking your information with a credit reference agencies and the electoral role. 

If we submit an application to a lender on your behalf they will likely check the following records: Credit Reference Agencies (CRA’s); Fraud Prevention Agencies (FPAs). When CRAs receive a search request from the lender, commonly known as a hard search, they will place a search footprint on your credit file that may be seen by other lenders. Having multiple footprints on your credit file may affect your ability to borrow in the future. 

Under certain circumstances, we may need to disclose your personal information to third parties as permitted by, or to comply with, applicable laws and regulations. For instance, to meet our obligations to the Financial Conduct Authority (FCA) and when responding to subject access requests, proceedings of a Court of Law or similar legal process, to protect against fraud, and to otherwise co-operate with law enforcement or regulatory authorities. 

Limited information may be shared with solicitors, estate agents and new home builders during the application process, but only where you have provided us with consent to do so. 

We will not pass your personal information to any third-party organisation for marketing purposes. 


How long is your personal information retained? 

If we complete a transaction with a lender or provider on your behalf, we will keep a full record of your interactions with us for the lifetime of the advised product plus a reasonable period to enable us to meet our regulatory obligations and to enable us to answer any complaints that may arise as a result of our advice. 

Personal information provided during initial exchanges prior to business being transacted will be deleted from our system after 24 months if no further contact is made. It will be assumed that you do not wish to proceed with our services, and as such we no longer have a requirement to retain this information. 


Where is your personal information stored? 

Your privacy is important to us and we will keep Your Personal Data secure in accordance with our legal responsibilities. We will take reasonable steps to safeguard Your Personal Data against it being accessed unlawfully or maliciously by a third party. 

Your personal information will be held on secure servers and will not be transferred outside of the European Economic Area. 

All copies of paperwork provided to us are uploaded to our system, and the copy is disposed of in confidential waste and securely destroyed at regular intervals. 


Accessing your personal information 

You have the right to access your personal information to check whether it is accurate and up-to-date, you also have the right to receive a copy of the personal information that we process for you. 

You have the right to withdraw your consent for us to retain your personal information, however, this information can only be removed should the statutory timescales for retaining the information have lapsed. 


Online Privacy Policy 

If you make an initial contact with us through our website, the information you provide is protected by a variety of recognised techniques to ensure your data is protected. 

At no stage are you forced to register or provide any information whilst reading the content of our site. We will only collect initial contact information and general information about your enquiry, to assist us in contacting you to discuss your enquiry. 

Our website employs cookies, but only for demographic & website analytics packages and services provided by Google. 


Updating your details 

If you are an existing customer we may use the information we have on you to pre-fill forms when you apply for a new product, but we’ll always check that these details are accurate and up to date. Please keep us informed if your personal data changes during your relationship with us. 


Changes to our Privacy Notice 

We keep our Privacy Notice under regular review. If we make any changes to how we process your personal information in ways you would not reasonably expect, we will contact you and bring these changes to your attention. Our Privacy Notice was last updated April 2023. 


Any questions? 

If you have any questions or complaints relating to how we use your personal information, or if you wish to exercise any of your rights regarding your personal information, please contact info@hub-financial.co.uk or write to us at HUB FINANCIAL, 38 Cadzow Street, Hamilton ML3 6DG or by telephone on 01698 538300 

We will respond to your request as soon as possible. The length of time will depend on the type and complexity of your request, we will always try to respond within one month from the initial request. 


What if I am still not satisfied? 

If you are not satisfied with how HUB FINANCIAL has responded to your enquiry, you have the right to complain to the Information Commissioner’s Office (ICO), who is the regulator for data protection in the United Kingdom. 



If you wish to make a complaint about the service, you have received from us, please contact us by telephone on 01698 538 300, in writing or by email. 

Our helpful staff will do their best to resolve your complaint as quickly as possible. However, if you are not completely satisfied, please ask to speak to one of our Directors. 

Alternatively, you can email us at info@hub-financial.co.uk 

Our goal is to resolve all complaints within 3 working days of receipt. If this is not possible, we will acknowledge your complaint within a maximum of 5 working days. We will try to send a final response within 4 weeks of receipt of your complaint but if we are unable to do this within this time we will send you an update and endeavour to send a final response within 8 weeks. 

Please be assured we treat complaints seriously. If you have not received a final response within 8 weeks or are still unhappy with our final written response, you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS). Please see the following link for further details: http://financial-ombudsman.org.uk/ 

Financial Ombudsman Service 
Exchange Tower 
London E14 9SR 

The Ombudsman will require a completed form, which can be accessed via their website at www.financial-ombudsman.org.uk 

Alternatively, they can help you complete the form by taking your details over the phone on 0800 023 4567. 

You have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this letter. 

If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. 

Referral to the Ombudsman does not affect your right to take legal action. 



Your insurer/lender has its own complaints procedure, a copy of which will be provided on request. 

If you are still not satisfied after receiving a response from your insurer or lender, they will advise you of the next appropriate authority to contact. 

If you make a complaint, it does not affect your right to take legal action. 


Buying a new home is exciting and one of the most significant purchases you will make, so we want you to enjoy the experience and be happy with your decision. If you are looking to purchase your first home, move to a new property, re-mortgage your existing home, or purchase a buy-to-let property, we are here to assist and make the process as stress-free and efficient as possible.

The first step is to obtain a decision in principle for you. This ensures you will be approved for a mortgage subject to further checks. With unlimited access to the whole of the UK mortgage market, and a proven track record of acquiring mortgage approvals for the most complex of situations, we will then source the best possible mortgage deal to suit your individual needs and circumstances.

First-time buyers
Buying your very first property can be an incredibly daunting prospect. It’s hard to know where to start. That’s why we’re here to help and guide you through the entire process. We will provide tailored advice based on your current circumstances and future plans, ensuring that you are aware of all potential costs associated with buying and owning a property. We will then source the most suitable mortgage deal to suit your budget, objectives, and repayment preferences.

A re-mortgage is used by existing home owners for a number of reasons. They may wish to move to a new home, switch to a better more suitable mortgage deal for their current property, consolidate debts, or increase their borrowing to carry out home improvements.

You can re-mortgage with the same lender or with a new mortgage lender. Many mortgage deals come with a discounted interest rate for the first few years. When these end, it is common for homeowners to source a new deal that offers a lower interest rate, a new fixed rate or discounted interest rate.

If you are thinking about re-mortgaging your existing home, there are a number of important factors that must be taken into consideration to ensure it is the right time to switch mortgages and the best decision for you and your family in the long run.

For example, will the mortgage lender charge valuation and solicitor fees? Will your final repayment be higher or over a different period of time? Will you have to pay an early repayment charge on your current mortgage? These are the types of considerations we will look at carefully to ensure you get the very best mortgage deal.

Think carefully before securing other debts against your home or property. You may have to pay an early repayment charge to your existing lender if you re-mortgage.

Your home is at risk if you do not keep up repayments on your mortgage or other loan secured on it.  

If you’re considering purchasing a residential property as a buy-to-let investment, there are specific types of mortgages available that differ from standard residential mortgages. We will provide tailored advice and source the most suitable mortgage deal based on your deposit and whether your main aim is to acquire monthly rental income or achieve long-term capital growth.

Adverse credit history
Obtaining a mortgage when your credit history is less than perfect can be an obstacle, but it’s not impossible. It may affect how much you can borrow and the interest rates you are offered, but there are lenders who provide mortgages to home buyers with adverse credit. At The Mortgage Hub, we have an exceptional track record of helping clients who have faced financial difficulties secure a suitable mortgage deal that enables them to buy their new home.


When acquiring a mortgage to purchase a new home or buy-to-let property, it’s important to protect not only yourself, but your investment. It is therefore essential to take out adequate insurance in the event of fire or floods, theft, accidental damage, illness or bereavement, unemployment, separation, or any other eventuality that could put your home at risk. We’ll look at your protection needs and tailor your cover to your lifestyle.

We can provide you with advice and competitive quotes on the types of policies that are relevant to your circumstances. We are an Exclusive Associate of Vitality; therefore we are tied to Vitality and only recommend their products, in the event of Vitality declining a client we can look at other providers. The most common types of insurance we advise for home owners and landlords include:

Buildings & Contents

Mortgage lenders insist that homeowners insure their properties with adequate buildings and contents cover. This type of policy will normally insure your residential home or buy-to-let property, (as well and fixtures, fittings and contents) against damage caused by fire or flooding, lightening and storms, subsidence, accidental damage, escape of water, theft and vandalism.

The policy you choose should be sufficient to cover the rebuild cost of your property. The best deal is usually acquired by taking out a joint buildings and contents insurance policy. However, if you buy a flat that is managed by a factor, you may find that buildings insurance is already in place for the entire apartment block. This is something we will check for you when you purchase your new property.

Life Insurance

Whilst most people insure their cars, homes and other valuable belongings, many don’t insure themselves. Life Insurance provides a valuable safety net for your family if the unthinkable should happen, helping them financially during a difficult time. Many policies include terminal illness benefit, too.

Critical Illness Cover

This type of policy aims to ensure you are financially protected against the impact that being diagnosed with a specific critical illness could have on you and your loved ones. It is common for this type of cover to be added to a life insurance policy.

Serious Illness Cover

Serious Illness Cover helps protect you financially if you fall ill. This will pay you out a cash lump sum based on the severity of your condition – meaning that you can focus all your energies on making a full recovery.

Unlike typical critical illness cover, this pays out for the less severe conditions as well as the more critical ones. So if you get ill and need to claim, this insurance will give you a percentage of your cover depending on how severe your condition is. This means that if a condition gets caught early on, the insurance provider will pay out a portion to alleviate the stress, but you’ll also have the rest of your cover should you need to claim again and again.

Income Protection

Most homeowners would find it difficult to cover their mortgage payments if they were unable to work. We never like to imagine that we’ll face ill health or accidental injury, but it’s important to protect yourself and your home just in case. An Income Protection insurance policy may be affordable and is intended to provide income to help replace any lost earnings as a result of illness or injury.

Redundancy & Unemployment Cover

This type of policy provides short-term income protection, usually for up to 12 months, if you are unable to work as a result of involuntary redundancy. Some income protection policies also combine sickness and accident cover, as well as unemployment.

Landlords’ Insurance

If you purchase a buy-to-let property, a standard home insurance policy may not provide sufficient cover. Landlords’ Insurance is usually the best choice. This type of policy usually includes buildings insurance, but it could also cover things like loss of rent, compensation claims from tenants, legal cover, loss of income if your property is damaged, and property owner’s public liability.

Some insurance covers are based on an assessment of the health of the applicant. Most insurance companies are unlikely to cover previous or existing medical conditions, customers should always refer to policy documentation and seek advice in order to understand what the policy does and does not cover before making an application. You should never cancel any existing insurance policies without seeking advice and ensuring you are adequately covered and on risk with any new policies you set up

Our Services

At Hub Financial, we provide impartial advice on every type of mortgage for every type of client, including first-time buyers, existing home owners looking to remortgage, buy-to-let investors, and customers with adverse credit. With extensive knowledge of the complex mortgage market, and established relationships with all leading UK mortgage lenders, we have access to the whole market and are able to source and secure the most competitive mortgage deals for even the most complicated and delicate of client circumstances.

To ensure everything runs smoothly from start to finish, our team of experienced mortgage advisors can also help you to find your next home or investment property. We will arrange property viewings on your behalf, provide feedback to estate agents and sellers, handle all negotiations on your new property to secure the best price on your investment, provide advice on Home Report surveys, and arrange a reputable solicitor to finalise the sale of your home and/or purchase of your new property.

When you buy a new property, it’s critical that you take measures to protect yourself and your investment as much as possible in the event of illness, unemployment, separation, or any other significant change in circumstances. In addition to our mortgage services, we can provide advice and competitive quotes on the various types of insurance you may require as a home owner or buy-to-let landlord.

In addition to essential Buildings and Contents cover, the most common types of insurance policies you may wish to consider are Life Insurance, Critical Illness, Income Protection, Redundancy & Unemployment, and Landlords’ Insurance. If you’re not sure what you need or what these policies cover, we will provide you with all of the required information to help you make an informed decision on what’s best for you and your family

Your home or property may be repossessed if you do not keep up repayments on your mortgage

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